Refund policy

Last updated: July 14, 2026

PANTz BRAND operates this store and website, including all related content, products, services, features, and tools (the "Services"). PANTz BRAND is powered by Shopify.

This Return & Refund Policy explains our policies regarding returns, refunds, exchanges, cancellations, and order modifications. By accessing or purchasing through the Services, you agree to the terms below.

SECTION 1 - All Sales Are Final

All sales made through PANTz BRAND are final.

We do not accept returns, issue refunds, or offer exchanges for any reason, including but not limited to:

  • Incorrect sizing

  • Change of mind

  • Duplicate purchases

  • Dissatisfaction

  • Misuse of products

Customers are responsible for reviewing product descriptions, sizing information, colors, and order details before completing a purchase.

Orders cannot be canceled, modified, or adjusted after checkout.

Cancellation requests are not guaranteed. If you wish to request a cancellation, you must contact Michael Pantz as soon as possible. Requests may only be considered before production or fulfillment begins and are granted solely at the discretion of Michael Pantz. Once production or fulfillment has started, orders cannot be canceled under any circumstances.

SECTION 2 - Fraud Prevention

To protect against fraud, abuse, and bad-faith purchasing behavior, PANTz BRAND strictly enforces its final sale policy.

This includes protection against activities such as:

  • False claims

  • Chargeback abuse

  • Product swapping

  • Unauthorized refund attempts

  • Temporary product use ("wardrobing")

  • Fraudulent disputes or misuse of buyer protection systems

Attempts to exploit payment systems or abuse this policy may result in:

  • Order cancellation or refusal

  • Account blacklisting

  • Dispute escalation

  • Submission of evidence to payment processors

  • Legal action where applicable

PANTz BRAND reserves the right to protect its business to the fullest extent permitted by law.

SECTION 3 - Order Responsibility

Customers are responsible for:

  • Reviewing all order details before checkout

  • Providing accurate shipping and billing information

  • Ensuring correct product selections

Once an order is placed, it cannot be changed or canceled except as expressly described in Section 1.

SECTION 4 - Damaged or Defective Items

If an item arrives damaged due to shipping carrier mishandling, customers may file a claim directly with the carrier.

PANTz BRAND is not responsible for shipping damage, lost packages, misuse, normal wear and tear, improper handling, or product alterations after delivery.

SECTION 5 - Product Scent Notice

Some custom-made clothing items may arrive with a slight odor from the printing or packaging process. This is normal and harmless.

The scent typically fades after airing out the garment or washing it once. For the best experience, we recommend washing the item according to its care instructions before wearing.

SECTION 6 - Chargebacks and Disputes

By purchasing from PANTz BRAND, you agree not to initiate chargebacks or payment disputes for reasons covered under this policy, including dissatisfaction or preference-based complaints.

We reserve the right to dispute any chargeback that violates these terms.

SECTION 7 - Order Refusal Rights

PANTz BRAND reserves the right to refuse, cancel, limit, or reject any order at its sole discretion, including for suspected fraud, suspicious activity, payment verification issues, reseller abuse, or policy violations.

We may:

  • Cancel orders before fulfillment

  • Refuse service

  • Limit purchase quantities

  • Request additional verification

  • Refund the original payment method

  • Decline future purchases

Order acceptance is conditional, and PANTz BRAND is under no obligation to fulfill orders it believes may pose a risk to the business.

SECTION 8 - Final Authority

PANTz BRAND and its owner, Michael Pantz, retain full and final authority over all business decisions, including:

  • Order approval or refusal

  • Fraud determinations

  • Policy enforcement

  • Refund eligibility

  • Dispute resolution

  • Service eligibility

  • Approval or denial of cancellation requests

All decisions regarding transactions, policies, suspicious activity, customer disputes, and cancellation requests are determined solely by Michael Pantz and are considered final.

SECTION 9 - Changes to This Policy

We may update this policy at any time for operational, legal, or regulatory reasons. Updates will be posted here with a revised "Last updated" date.

SECTION 10 - Contact

Questions about this policy can be sent to:

Michael@PantzBrand.com